Unfortunately we can't refund any kind of tickets. A lot of organizational decisions are made according to how tickets are selling. Selling 100 tickets and then having to refund 25 of those would make it even more difficult to make everything work out financially in the end.
Selling my tickets?
If, for some reason you are not able to attend the festival we highly recommend to check all the options and see if there's nothing you can do to make it after all. We don't want you to miss out on it if you were already planning to join us! But if you tried everything within your power and are still not able to attend then you can sell your ticket to who-ever you like but we are not responsible for any problems with selling tickets. To be clear, the buyer will be able to enter the festival with his 'second hand ticket'.
How should I bring my ticket?
We think it's a waste of paper to sell e-tickets that have to be printed. If you like you can print them but feel free to just bring them on your smartphone. As long as we can scan the barcode on there everything will be ok. If you print your ticket make sure to not fold the paper through the barcode. We won't be able to scan the barcode in that case and we'll need to look you up in our system and people will be lining up behind you and they will be getting nervous and our crew will start to stress out, pushing the wrong keys, making you and that entire line behind you have to wait even longer. In the meantime the first band already started playing and you still don't have that wristband to go and check them out and you know it's gonna be a good show because even the first band at our festival can be on of the highlights of the weekend. Anyway, it's probably not going to take that long to fix the barcode issue but you get the point right?